02 6884 0474

General Information

eftpos-credit-cards-cash-payment methods

FEES & BILLING...

We are a private billing practice. Our fees are determined by a combination of factors including the Australian Medical Association (AMA) recommended rates and the running costs associated with delivering a quality medical service. A concession rate is available for pensioners.

A list of usual fees charged is displayed in the waiting room. The ‘AMA List of Medical Services and Fees’ is available on request. Fees are payable at the time of consultation; we do not issue accounts. We accept cash, EFTPOS and major credit cards.

medical forms

DO YOU NEED A FORM COMPLETED?

For completion of forms by your doctor, including:

  • Roads & Maritime Services medical reviews
  • Insurance medicals
  • Centrelink certificates
  • and any other medical forms...

an appointment is required in order to ensure that your form will be completed correctly and within the required time period.

stethoscope

GETTING RESULTS OF ANY TESTS & PROCEEDURES

Your doctor will advise when they expect the results to arrive at the practice.

It is important that you find out your results and ask what they mean for your care. This may be by way of arranging an appointment with your doctor to discuss your results, or by phoning 6884 0474.

CONTACTING YOUR DOCTOR...

Doctors in our practice may be contacted by telephone during normal practice hours. If the doctor is with a patient, a message will be taken and your call returned as soon as possible. If your call is urgent, you will always be put straight through to the doctor.

Communication via electronic means such as email carries with it a higher risk of patient health information inadvertently being seen by another person. Taking into consideration this risk to privacy and confidentiality, it is our practice policy that:

  • We do not transfer patient information via email unless this occurs in an encrypted format; and
  • Individual medical advice cannot be provided via email.
dr gary wong

MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the thirteen National Privacy Principles

We advise that as a patient of this practice you have rights of access to any information we hold concerning you. A family member, friend or carer can be nominated as an authorised person that will be able to access information on your behalf. This can be done by completing the Third Party Consent section of either a New Patient information form or an Updated Patient information form.

REMINDER SYSTEM

Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or reception staff know.

FEEDBACK ...

We always welcome comments and suggestions regarding the care you receive at this practice. Please feel free to talk to our doctors, nurses, practice manager or reception staff. You may prefer to write to us or use our suggestion box located in our waiting room.

Our practice is receptive to feedback and we will always endeavour to resolve any complaints directly, but where a matter cannot be resolved, you may contact the Health Care Complaints Commission on 1800 043 159 or (02) 9219 7444 for advice and possible mediation.

RENEWING YOUR PRESCRIPTION?

So that appropriate medical care is given, our doctors need to see you for a consultation each time that a prescription renewal is required. Your health will change over time. Medical recommendations also change over time. So each time you need a repeat prescription, please book an appointment so that we can assess your health, monitor the appropriateness of your medication and how much of the medication you should be taking, and incorporate our knowledge of the latest medical recommendations.

We recognise that for some of our doctors, there may be a delay of a week or two before you are able to make a routine appointment with them. For this reason, we encourage you to book an appointment when you have just filled your last 'repeat' prescription.

prescription bottles

NEEDING A REFERRAL LETTER?

Referral letters are an important form of communication between GPs, specialists, and allied health providers. It is necessary for us to see you when you require a referral letter so that we can not only ensure that the referral is appropriate, but also so that our referral letters will contain correct and up-to-date information to facilitate the best care for you when you see your specialist or allied health provider.

Book an appointment ONLINE now...

ONLINE APPOINTMENTS